The opening hours of five new Post Office counters at a newsagents have been clarified after customers were left confused.
The dedicated counters opened in Martins in High Street, Oakham, on Friday last week.
A Post Office spokesman initially said the counters would be open from 7am to 8pm Mondays to Sundays. But some customers were disappointed to find out that they couldn’t use all the services before 8.30am or after 5.30pm.
This week Post Office clarified the situation. A spokesman said the dedicated counters were open from 8.30am to 5.30pm Mondays to Saturdays.
People can use the main shop counter for some Post Office services, such as stamp books, card accounts, cash deposits and withdrawals and bill payments.
But other services including car tax, on-demand foreign exchange, overseas parcels above 2kg and financial services, will only be available from the dedicated counters between 8.30am and 5.30pm.
Customers at the post office in Market Place, Uppingham, will have to use alternative branches for two weeks from February 26 while the branch is refurbished.
The building will be modernised as part of a national Post Office programme of work.
The new-look office will have three serving positions. One will be a traditional screened counter, while the other two will be open plan.
Customers will also be able to use Post Office services for an extra five hours every Saturday. Opening times from March 13 will be 9am to 5.30pm Monday to Saturday.
Area manager Lesley Frankland said: “We understand how important Post Office services are to the people of Uppingham and we are confident that this new modern Post Office service will meet the needs of the local community and secure services for the future.”
“The modernisation is part of a major investment programme to convert the Post Office network to new-style branches and this investment, the largest in the history of the Post Office, marks a commitment to no more branch closure programmes.”
During the refurbishment work, customers will have to use alternative Post Office branches in Oakham or High Street, Gretton.
And customers in Corby Glen will still be able to enjoy Post Office services when a new counter is opened in a coffee shop.
The village looked likely to lose its branch when current postmistress Helen Dunn retired.
But a solution has been found and a Post Office counter will open at The Pantry in Market Place at 1pm on February 14.