Care home owners have invested “considerable” time and money fixing the problems identified during an inspection.
Care Quality Commission inspectors visited Belton House retirement home in Belton-in-Rutland in July after concerns were raised about standards at the home.
They found it was failing to meet two standards and action was needed to improve the care and welfare of residents and the safety and suitability of the home.
Rutland County Council took note of the inspection and this month councillors heard an update on progress at the home.
A spokesman said: “Rutland County Council has agreed a robust improvement plan to address issues raised following the inspection and is monitoring its implementation closely.”
A spokesman for the home added: We are presently working with regulatory bodies and have spent some considerable time and money making the required improvements. We have just had an interim inspection from Care Quality Commission and are awaiting their report.”
During their visit inspectors identified several issues at the home. They saw care plans and assessments had not been updated for some time and were not always reflective of people’s needs.
The report said: “The care plan for one person stated they could walk with a walking frame. Another record stated that this person was not safe to mobilise and required a hoist.”
Some people’s needs were not being monitored. The report said: “One person had lost a significant amount of weight. We could not see any evidence of staff taking appropriate action or monitoring this person’s food and fluid intake.”
The safety and suitability of the home was also criticised. The report said some first floor windows were low and easily accessible to people with mental health problems, adding: “This meant that some people were at risk of falling from a first floor window.”
The home was found to be too hot. The report said that staff were unable to adjust the thermostat, but shortly after the inspection the boiler temperature was turned down and thermometers were installed in the rooms so daily temperatures could be monitored.