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Restaurant takes action after customer complaints

Jimmy Miller, assistant manager and Emma Phillips, customer care manager at McDonald's

Jimmy Miller, assistant manager and Emma Phillips, customer care manager at McDonald's

 

A fast food restaurant has taken steps to make its customers feel safer by installing an innovative security system.

The franchisee of McDonald’s in Ryhall Road, Stamford, Matt Jarrett has taken action following a rise in the number of anti-social behaviour incidents at the restaurant.

He said: “We were receiving an increasing number of customer comments from people who said that they love to visit our restaurant with their families, but certain groups of youths were making the visit less than pleasant.

“We do not want to start banning individuals or particular groups of people, so instead we hope that by introducing Staffsafe into the restaurant everyone can enjoy a pleasant and fun experience.”

Staffsafe is a safety system which allows restaurant staff to get assistance from an external monitoring company in dealing with disorder and anti-social behaviour in the restaurant at a touch of a button.

Once they hit the button an operator will advise the staff and can link into the audio and CCTV systems at the restaurant to assist further. The operator can also call police or other emergency services if required and will stay on the line until the situation is dealt with.

Since the installation Matt says there has already been an improvement.

He added: “We have accomplished this by testing the system at peak times and allowing word of mouth to spread the message that we will no longer tolerate our customers being upset and disturbed.”

 

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