A series of surgery style drop-ins hosted by South Kesteven District Council is underway following the introduction of Lincolnshire County Council’s Wellbeing service.
Meetings which are planned to be held on a weekly basis are being held throughout the district to provide frequent face-to-face opportunities for tenants of sheltered housing to raise any queries about their accommodation or tenancy.
SKDC’s Head of Housing and Neighbourhoods, Ian Richardson, said: “The meetings have been well attended so far and we are working closely with the new providers, the Lincs Independent Living Partnership, to ensure that the transition continues to go smoothly.”
Just over 1,100 tenants live in SKDC Supported Housing schemes across the district and a team of scheme managers, prior to the changes, provided a visiting service to residents with the back-up of a 24/7 response service.
Under the new Wellbeing service Lincolnshire County Council has taken on a range of social support services under one contract which will make it easier for people to access support whether they are council tenants or live in the private sector.
The new Wellbeing Service includes assessment for support, assistive technology (such as alarm pendants and fall monitors) and small items of equipment (such as handrails or bathroom aids).
There will also be 24 hour monitoring of the Wellbeing Service alarm equipment (known as ‘Telecare’) and a rapid response service will be available for those who need and want it.
The changes mean that as it no longer provides support the district council’s emphasis will move to tenancy management, caring for the communal areas of sheltered housing and ensuring that properties continue to be in the best possible condition.
The district council’s emphasis will move to tenancy management, caring for the communal areas of sheltered housing and ensuring that properties continue to be in the best possible condition.
Mr Richardson added: “Issues raised at the surgeries have varied from access to the gardens and grass cutting, to cleanliness of communal areas and how to book guest rooms.
“All of these issues are being addressed and we aim to improve our communication with our sheltered housing tenants through face-to-face meetings, providing named sheltered housing officer contact details and introducing regular newsletters.”
South Kesteven District Council is helping with the assessments for the new service. Anyone who wants information about the new service should email firstname.lastname@example.org or telephone 01522 516318.