New CallConnect online booking system launched

Lincolnshire County Council's CallConnect service has launched a new online booking service ANL-150104-170500001

Lincolnshire County Council's CallConnect service has launched a new online booking service ANL-150104-170500001

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Lincolnshire County Council’s popular CallConnect bus service has launched a new online booking system to help customers plan their journeys.

The web booking portal called OpenDRT replaces the previous online booking system for CallConnect customers.

Among the new system’s features are:

* Improved accuracy and efficiency - the online system is linked directly to CallConnect’s scheduling system and can provide customers with information on vehicle availability.

* Customers can book and check bus availability and submit requests 24 hours a day, seven days a week.

* Passengers can track the CallConnect bus they are booked on within an hour of departure both from the desktop and mobile website. If a service is running late, the bus will be displayed in red on the screen.

* Customers can view and cancel all of their bookings online. Bookings made by phone can also be viewed online 24 hours a day. (Customers must be registered online to access this function).

To assist customers, the CallConnect service has launched online help guides and videos which offer customers a variety of tips and advice.

These can be found at lincsinterconnect.com/bookonline and wellandcallconnect.co.uk/bookonline. Mobile versions of the sites are available.

You can follow @callconnectbus on Twitter for updates

Help videos are also available at YouTube:

How to book online.

How to view and cancel a journey online.

How to track your bus.

Alternatively customers can get technical advice by calling 0345 234 33 44, select option 3 followed by option 3.