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New services deal will save Lincolnshire County Council £14m

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Councillors hope a new internal services contract will save £14m over the next five years.

Lincolnshire County Council has signed a deal worth more than £70m with Serco to provide a range of business process and contact centre services,

The company will be responsible for a number of customer-facing and back-office functions, including finance, human resources and IT. Serco will also take over council’s customer services operations, which are currently delivered in-house.

The five-year deal is valued in excess of£70m. The contract also includes an agreement to add supplementary services as well as an option to extend for two further two-year periods.

Council leader Martin Hill (Con) said: “We are pleased to have signed this important contract with Serco and look forward to them delivering a better deal with more savings, as well as creating additional local employment opportunities.”

Managing director of Serco’s public sector BPO business Jonathan Prew said: “We’re very excited about this partnership and the benefits we believe it will deliver to the council and local communities across Lincolnshire.

”By introducing new technology and ways of working, we will help improve services and drive efficiencies for the council.

“However, the most important thing is a smooth transition with no drop in service for citizens and council staff.”

 

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