The likes of Fleetwood Mac and Billy Ocean are keeping callers hanging on to county council hotlines.
Lincolnshire County Council says the number of people hanging up on phonecalls has fallen by more than half since it introduced a range of pop songs for its on-hold music in February after complaints about the previous generic tune.
The council’s executive member for highways Richard Davies (Con) said: “People can be kept waiting for a few minutes at peak times so we use commercial songs for our on-hold music.
“Quite frankly, our callers love it. It costs just £175 per year and since we introduced it, we have reduced our abandoned call rate by half – from 4,000 calls per month to just 1,600.
“I would, however, like to take this opportunity to apologise for our use of the Lighthouse Family’s Ocean Drive. I accept this was a deplorable lapse in judgement and we deserve all the criticism we get. In our defence, it was either that or M People’s Movin On Up.”
The full list of tracks callers to Lincolnshire County Council could experience is:
Be With You Everywhere – Fleetwood Mac
Penny Lover – Lionel Richie
Easy Like Sunday Morning – Lionel Richie
Dock Of The Bay – Ottis Reading
Fall From The Stars – Simply Red
High – Lighthouse Family
Ocean Drive – Lighthouse Family
One Of Us – Abba
Winner Takes It All – Abba
Say A Little Prayer – Aretha Franklin
Don’t Know Why – Norah Jones
Say What You Want – Texas
Stand By You – Pretenders
Suddenly – Billy Ocean
Time After Time – Cyndi Lauper
Waiting For A Star – Boy Meets Girl
Dreams – Fleetwood Mac
Wonderful World – Louis Armstrong
Nine Million Bicycles – Katie Melua
What do you think? Would you stay on the line longer if pop tunes were played? Leave a comment below or tweet us.