Pop tunes keep callers hanging on to Lincolnshire County Council lines

Lincolnshire County Council
Lincolnshire County Council
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The likes of Fleetwood Mac and Billy Ocean are keeping callers hanging on to county council hotlines.

Lincolnshire County Council says the number of people hanging up on phonecalls has fallen by more than half since it introduced a range of pop songs for its on-hold music in February after complaints about the previous generic tune.

The council’s executive member for highways Richard Davies (Con) said: “People can be kept waiting for a few minutes at peak times so we use commercial songs for our on-hold music.

“Quite frankly, our callers love it. It costs just £175 per year and since we introduced it, we have reduced our abandoned call rate by half – from 4,000 calls per month to just 1,600.

“I would, however, like to take this opportunity to apologise for our use of the Lighthouse Family’s Ocean Drive. I accept this was a deplorable lapse in judgement and we deserve all the criticism we get. In our defence, it was either that or M People’s Movin On Up.”

The full list of tracks callers to Lincolnshire County Council could experience is:

Be With You Everywhere – Fleetwood Mac

Penny Lover – Lionel Richie

Easy Like Sunday Morning – Lionel Richie

Dock Of The Bay – Ottis Reading

Fall From The Stars – Simply Red

High – Lighthouse Family

Ocean Drive – Lighthouse Family

One Of Us – Abba

Winner Takes It All – Abba

Say A Little Prayer – Aretha Franklin

Don’t Know Why – Norah Jones

Say What You Want – Texas

Stand By You – Pretenders

Suddenly – Billy Ocean

Time After Time – Cyndi Lauper

Waiting For A Star – Boy Meets Girl

Dreams – Fleetwood Mac

Wonderful World – Louis Armstrong

Nine Million Bicycles – Katie Melua

What do you think? Would you stay on the line longer if pop tunes were played? Leave a comment below or tweet us.