Letter: Tell us of your health service experiences

Pam Todkill (letters last week) has highlighted a very important issue for Rutland in describing her father’s experience.

We are the new Health and Social Care Watchdog for Rutland and have been working with the East Leicestershire and Rutland Clinical Commissioning Group on their major
 review of minor injury and out of hours services.

We have been listening to patients and the public many of whom have told us similar stories about not being clear what service is available during what hours and being pushed from pillar to post, much like Pam’s father, resulting in distress and uncertainty to the person concerned. We do not see his experience in any way acceptable.

The views of all who have responded have been fed into the Clinical Commissioning Group review and are currently being considered before formal consultation by East Leicestershire and Rutland Clinical Commissioning Group starts shortly. We will push for positive responses to the issues raised and are hopeful that these issues will be addressed.

We are grateful to Pam and to the other Rutland residents who have told us about their experiences.

During February, March and April, Healthwatch volunteers and Clinical Commissioning Group with the support of Rutland 
County Council will be out across Rutland in the Community Spirit bus.

It will be parking in towns and villages across the county where we will listen to people’s experiences not only of minor injury services but on the whole range of health and social services for Rutland people.

We will be publishing 
dates and venues in this newspaper shortly and we hope that as many people as possible will come and talk to us.

If you can’t make any of the published events , you can write to me setting out problems you have had

Jennifer Fenelon

Chairman, 
Healthwatch Rutland , 
9 Newarke Street , Leicester LE1 5SN