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Qu'Appelle Care Home, in Bourne, closed after fire service and Care Quality Commission concerns

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Elderly residents have been moved out of a troubled care home which was closed after concerns raised by the fire service.

Lincolnshire County Council are working to relocate 15 residents after the Qu’Appelle Care Home, in Bourne, closed its doors on Wednesday.

Qu'Appelle was put into special measures for the second time in three years in May following an inspection by the Care Quality Commission (CQC).

The Qu'Appelle Care Home in Harrington Street, Bourne, was in special measures at the time of its closure. Photo: Iliffe Media
The Qu'Appelle Care Home in Harrington Street, Bourne, was in special measures at the time of its closure. Photo: Iliffe Media

"This type of action is only taken in premises where we find the most serious fire safety concerns, and restrictions are in place until safety requirements have been met," said Danny Moss, area manager for Prevention and Protection at Lincolnshire Fire and Rescue.

"We have worked with the CQC and our adult care team with residents and their needs as our highest priority, ensuring they can be re-housed safely and quickly."

Alina Hackney, head of Commercial Services at LCC, said they were working with residents' families to fmnd suitab;e alternative homes.

“Lincolnshire County Council and the Care Quality Commission (CQC), together with our Fire and Rescue Service, have identified areas of concern with the Qu’appelle Care Home and we have taken the decision to relocate residents," she said.

The care home did not wish to comment or confirm details of its closure, but posted this message on its Facebook page on Wednesday: “It is with a very heavy heart that we say goodbye to all our wonderful residents and their families.

"It has been a privilege and pleasure to know you all."

Within 24 hours almost 50 responses of support had been posted. many from families of residents past and present, praising the care home staff and manager.

Homes which fall into special measures are re-inspected within six months and can have their care provider’s registration removed if any rating remains inadequate.

According to the CQC website, a review of quality was being carried out at the Harrington Street care home, the findings of which will be published when complete.

It has been a difficult few years for Qu’Appelle which was put into special measures over serious safety concerns in May 2019.

This was maintained after a follow-up inspection in November 2019, but the home was taken out of special measures three months later after upping its rating to ‘requires improvement’.

Inspectors returned to the family-run business in May after receiving concerns about management and found breaches over aspects of people’s safety and governance.

It was rated inadequate overall, and in two of their five key questions where the service was deemed to be ‘not safe’ and ‘not well-led’.

Concerns raised included staffing levels and training, the management of medicine, and infection prevention and control relating to Covid-19.

The report also concluded that staff understood how to keep people safe, and felt supported by internal management, but not by the provider.

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