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Chevington House care home in Bourne taken out of special measures by Care Quality Commission

A care home in Bourne for people with dementia is no longer in ‘special measures’ following a positive inspection report by the Government’s health watchdog.

Chevington House, which is equipped to look after up to 16 people, had been rated ‘inadequate’ by the Care Quality Commission (CQC) in April last year.

Concerns had been raised around the risks of choking, dehydration and burns from hot radiators.

But its owners implemented a raft of measures to address the issues raised and the home has now been graded as ‘requires improvement’.

Chevington House on North Road, Bourne
Chevington House on North Road, Bourne

Inspectors said they could not give it a ‘good’ rating yet as there had not been enough time to demonstrate the improved standards were consistently maintained.

Bob Dhaliwal, director at owners Wellbeing Residential, said: "The recent CQC report for Chevington House was testament to the hard work and collaborative work done by the team at Chevington House, the local authority and some initial guidance from our NHS partners.

"The difficulty we experienced was the length of time we had been subjected to special measures, as most of the initial highlighted risks had been rectified within the first week after inspection. We produced a policy to manage the transitional care placements, this accounted for the weight of the identified potential risks found by the inspector, which with support from the local authority took a few weeks longer to implement after ensuring all parties including CQC were happy with its content."

He added: "We are now continuing to ensure we will meet the criteria of 'good', with independent regular inspections of our service, but we know that it will be another year before we can expect to be re-inspected. We welcome the next inspection sooner rather than later, as the staff and residents are proud of where they work and live."

The CQC’s report states that residents are safe, well supported and protected from any risk of abuse.

Medicines were also well managed and staffing levels were sufficient to meet people’s needs.

There had been a number of improvements, including to risk management, assessment, care planning, medicines and quality audits.

The report states: “The registered manager strived to provide good quality care to people living in the home and had worked hard to make necessary improvements.”

It continues: “Staff were caring, thoughtful and attentive. People consistently told us staff were kind and caring and they were treated well.

“People were given the opportunity to express their views regularly and were involved in their care. Staff were knowledgeable about how to maintain people's privacy and dignity.”

The inspection team, who visited unannounced, said the home on North Road had been in special measures since January last year but this was no longer necessary.

“At this inspection, we found the provider had made the required improvements and was now meeting the regulations,” the report states.

“While improvements have been made we have not given an overall rating of 'good'; to improve the rating to 'good' would require a longer-term track record of consistent good practice.”

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