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Care Quality Commission rates Rutland service that supports elderly and disabled people in their homes as good

An inspection by the Care Quality Commission has rated Rutland’s Reach service as being ‘good’ in all areas.

Reach (Rutland Enablement, Assessment, Crisis Response and Hospital discharge) supports elderly and disabled people in their own homes – helping them to regain their health and confidence after a serious illness or injury. By providing care in this way, Reach helps people in Rutland to maintain their independence for as long as their health allows, while also reducing unnecessary admissions to hospital or permanent residential care.

The CQC reviewed Rutland’s Reach and reablement service in December 2018 to make sure it is meeting the required standards and providing a good level of care.

Inspectors carried out a review to assess whether the service is safe, effective, caring and responsible. This included speaking directly to service users, family members, care staff, managers and other integrated services.

Councillor Alan Walters and Director for People services Mark Andrews with members of Rutland’s REACH team
Councillor Alan Walters and Director for People services Mark Andrews with members of Rutland’s REACH team

Having completed its assessment, the CQC has now published a full report which rates Reach as ‘Good’ in all areas. Feedback from inspectors included:

lPeople using Reach are safe and protected from avoidable harm

lPeople were treated to an outstanding experience of caring and leadership from the service

l All people spoke with said they were treated with kindness and compassion

lPeople were at the centre of the service and were consulted regularly for their experiences

lThere was continuing respect of dignity and privacy observed during the inspection

lPeople’s care, treatment and support achieved good outcomes and promoted a good quality of life

l People’s outcomes are consistently good, and people’s feedback confirmed this

lService users are respected and valued as individuals

lPeople’s needs are met through good organisation and delivery

lThe service is consistently managed and well-led

l Service leaders and the culture they have created promote high-quality, person-centred care

Coun Alan Walters, Rutland County Council’s cabinet member for adult social care and health, said: “We pride ourselves on delivering the best possible standard of care and it’s fantastic to see this reflected in such a positive report.”

Kelly James, reablement registered manager at Rutland County Council, said: “All our staff work incredibly hard to make sure people get the help and support that they need. People often come to us following really difficult experiences and many of them are left shaken by an injury or a bad illness.

“Everyone is different so we always try to provide care that’s unique to the individual, based on what it is they need. It’s really rewarding to see people recover and get their spark back. That’s why we do what we do.”

The CQC’s full inspection report for Rutland County Council’s Reach service can be read online at: www.cqc.org.uk

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