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Lincolnshire Police Force one of best in answering 999 calls



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New data has shown that Lincolnshire Police are one of the best in the country in answering 999 calls.

Statistics released by the Home Office on Tuesday show that the county’s force picks up 999 calls in six seconds (mean answering time).

This is compared to North Yorkshire which has a 29.3 seconds mean answering time.

Lincolnshire Police are one of the best in answering 999 calls
Lincolnshire Police are one of the best in answering 999 calls

Mike Modder-Fitch, of the Force Control Room, said: “The 999-performance data shows, when someone is in immediate danger, in Lincolnshire we answer 999 calls quicker than most other forces in the country.

“Over the past 10 years, the emergency 999 calls we receive have been increasing by about 10 per cent year on year. At points over summer 2021, we were taking over 12,000 999 calls per month.

"These are never seen levels of demand.

"This increase is up from an average of about 6,000 calls per month at peak times 10 years ago.

“The efforts of the FCR team to answer emergency calls cannot be underestimated. They answer some of the most traumatic calls for service that we receive." We’d like to recognise their endeavours and the challenges they face to get the details and the police on their way. This level of demand puts extra pressure on our response teams too, with more urgent and priority graded responses.

“We continue to face many challenges and our ambition is to maintain these excellent standards while working to improve our response times when people call 101.

“We will be recruiting again in September for call takers and welcome enquiries from anyone who would like further details.”

The force has targets to respond to incidents in Lincoln in about 15 minutes and 20 minutes for the rest of the county.

The average rural response to incidents over the past 12 months is 19.52 minutes.

Police data shows that 2,750 incidents reported in March, which required a response from officers, could not be ‘resourced’.



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