Tixover House given formal warning over care standards after Care Quality Commission inspection

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A CARE home has been warned it needs to do more to protect the safety and welfare of its residents.

Tixover House in Tixover has been given a formal warning by the Care Quality Commission following an unannounced inspection on May 28, 29 and 30.

The home is owned by national healthcare provider Barchester.

During the visit inspectors found the owners of the home needed to make improvements in relation to the care and welfare of residents, assessing and monitoring the quality of service provision and safeguarding residents from abuse.

Inspectors looked at care plans relating to residents and found that the provider was failing to plan and deliver care to meet people’s individual needs.

Some of the care plans did not give enough information about people’s personal circumstances or needs to ensure they received care that was appropriate.

Although the service cares for people with dementia, only two members of staff had received training in caring for people with the condition at the time of Care Quality Commission’s inspection.

There was no evidence that the service had carried out analysis of accidents and incidents at the home to help make changes to people’s care, should this be needed.

The home was not monitoring whether its safeguarding policy was being applied or whether systems to address risks to people were working effectively.

Records showed that the home had not taken appropriate action to identify the risk of abuse or to prevent incidents before they occurred.

Care Quality Commission deputy director of operations, Andrea Gordon, said: “The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant

“This warning sends a clear message that the owner of Tixover House care home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service.”

A full report is yet to be issued, but a number of key issues have been highlighted.

The deadline for improvements to be made was yesterday (Tuesday). Inspectors will carry out a further unannounced visit.

A spokesman for Barchester said: “Following the recent inspection at Tixover House care home we are working closely with the CQC and have submitted an action plan which clearly outlines the steps we are taking as an organisation to ensure improvements in our service are achieved and sustained going forward.

“We have already introduced changes within Tixover House which we believe will improve the delivery of care and thereby improve the quality of life for the people we care for. The impact of these changes will be monitored by the home’s management team with additional support provided by senior management.

“We would like to reassure everyone of our commitment to those residing at Tixover House and to emphasise that their health and wellbeing is at the forefront of everything we do.”