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Hospital apologises to Barnack woman for poor experience

A Barnack woman has vowed to never set foot in Peterborough City Hospital again after she was allegedly left unattended on a trolley for several hours.

Diabetic Janice Britchford, 64, said her “dreadful” experience in the A and E earlier this month had left her and husband Charles “fuming”.

“I still wasn’t feeling well days after that, but there is no way I’ll ever go back to that place,” said Janice. “There was no help and it was as though no one cared.”

Janice Britchford Photo: Lee Hellwinhg (5523088)
Janice Britchford Photo: Lee Hellwinhg (5523088)

The North West Anglia NHS Foundation Trust, which runs Peterborough City, Stamford and Hinchingbrooke Hospitals, has apologised to Janice and launched an investigation into the matter.

Janice was admitted to the hospital on Monday, November 5. She said: “I first went to hospital on the Friday for an infection but was allowed to go home. By Monday I was still not feeling well and went to Sheepmarket Surgery in Stamford where an ambulance was called and I was taken back to Peterborough City Hospital.”

Janice said she had arrived in A and E at around 6pm. “By 9.45pm I was still lying on a trolley in the corridor and only the ambulance crew were talking to me. At about 10pm I was finally moved from the corridor and handed over to A and E staff. A doctor only saw me sometime between 11pm and 11.30pm.

“I was not given my insulin this whole time and didn’t know what was going on.

“I was eventually moved from A and E into a ward normally used for children, all while still on the same trolley.”

Janice said she spent the rest of the night in the ward before returning to A and E at 7am the next morning.

“By then I was so stiff from lying on the trolley I could not get up. There was no bell to call staff and I had been told to just shout if I needed help to get to the loo. I wasn’t even given water.”

After a complaining about her treatment, a sister came to see her.

“She said they had received an influx of people. A doctor eventually saw me at 7.20am and told me I could go home and that I should just continue with my medication.”

Jo Bennis, chief nurse at North West Anglia NHS Foundation Trust, which runs Peterborough City, Stamford and Hinchingbrooke Hospitals, said: “I have been made aware of the concerns raised by Mrs Britchford. I can confirm that our matron for Urgent and Emergency Care has been in telephone contact with Mrs Britchford to provide his personal apology for her reported poor experience.

“Mrs Britchford’s concerns are now being investigated through our formal complaints procedure, since the level of care described does not meet the high standards that we always strive to

“This complaint relates to an exceptionally busy night time within the Emergency Department and whilst we do all that we can to keep any delays to a minimum, delays can occur if staff are required to care for other patients with more serious and life-threatening conditions.

“There are also rare occasions when a patient may have to wait with an ambulance crew for a cubicle to become available. I can confirm that on the night in question the Emergency Department was fully staffed with 14 registered nurses and four healthcare assistants on duty.”

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