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South Kesteven Citizens Advice answers question on protecting elderly people from scammers




This week, South Kesteven Citizens Advice answers a reader's question on protecting her elderly mother from scammers:

Q: In more normal times I do a lot to help my elderly mum, like picking up shopping, sorting out her finances, making important calls and organising her post. But unfortunately with lockdown in place I’m not able to see her as frequently, and though I’ve still been able to drop off her shopping, I’m no longer able to help her with the other things. I’m particularly worried about how much I’ve read about scammers at the moment, and I wondered whether there’s anything I can do from a distance to help protect my mum?

Citizens Advice logo (11899262)
Citizens Advice logo (11899262)

A: There are a few steps you can take from a distance to keep your mother safe and lessen your need to worry. W i t h y o u r m o t h e r ’s p e r m i s s i o n y o u c a n register her landline with the Telephone Preference Service. It’s free to register and doing so will reduce the amount of unwanted sales and marketing calls you receive. This won’t block all unwanted calls (it won’t work on calls from abroad or companies she’s given her number to already, for example), so your mother will need to continue to remain vigilant, but it’ll certainly lessen the number of them.


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