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Rutland County Council launches MyAccount for people to access council services online

Rutland County Council has launched a new way for people to access services online.

Residents in Rutland can sign-up to MyAccount to see relevant information all in one place, such as bin collections and recycling, roads, the environment, and council tax account information.

As well as information, users can also access many of the key services delivered by the council, report issues, self-serve and track the progress of service requests they make, via an online account which is completely personalised to them.

Rutland County Council
Rutland County Council

The features now available through MyAccount enable people to:

  • Get customised information about their home and neighbourhood
  • Go paperless, accessing bills, paying council tax, and checking balances online
  • Tell the council about issues with waste bins, waste collections and recycling
  • Say that they are moving home or have moved
  • Give feedback and raise general enquiries

Saverio Della Rocca, strategic director of resources at Rutland County Council said: "Making it easier for our residents to get in touch with us, ‘self-serve’ and manage their transactions, and find the information they are looking is, for us, an absolute priority.

“In today’s world, many people expect to be able to access information or report problems instantly using their digital devices.

"MyAccount helps them do that, simply and swiftly. It is our aim to continue to expand MyAccount to include even more of our services over the next 18 months.

“MyAccount will operate alongside the existing ways that customers contact the council.

"Customers can still use FixMyStreet, call our customer services team or e-mail in.

"Nothing is changing on that front but we would like to encourage residents to use MyAccount as it’s the quickest and most convenient way to interact with us.

"Residents can also see customised information and tell us about any issues all in one place, online.”

Anyone living in Rutland who is registered for Council Tax, aged 16 or over and has an email address can register from any device connected to the internet.

To sign up visit www.rutland.gov.uk and click the ‘MyAccount’ link.

Plans are in place to introduce more council services to the platform in the future, including reporting concerns about children and vulnerable adults to social care, making planning applications and asking for planning advice, parking permits, bus passes and school transport.

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