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Bourne Galletly Medical Practice on North Road wins a certificate of excellence from iWantGreatCare.org

A doctors’ surgery has won an a top award from a healthcare TripAdvisor-style website for the fifth year running.

Bourne Galletly Medical Practice in North Road, has been awarded a certificate of excellence from iWantGreatCare.org after it received an average rating of five stars from patients who left feedback on the healthcare review website.

GP at Bourne Galletly Medical Practice, Dr Rebecca Mitchell, said: “We are very proud of the hard work our team puts into providing a service with such tremendous feedback.

Dr Rebecca Mitchell
Dr Rebecca Mitchell

“In the current climate, five stars is a real boost. This is our fifth year of receiving such good results.

“I would like to thank our wonderful team who help us to help our community.

“Thank you to our patients for your honesty and commitment to helping us.

The award-winning Galletly Practice in North Road, Bourne
The award-winning Galletly Practice in North Road, Bourne

“Feedback is so important - it is what makes us change for the better and positively reinforces all our efforts.”

The surgery has had 367 reviews on iWantGreatCare.org since January 2015.

Dr Mitchell added: "iWantGreatCare is a unique way of understanding what patients really think about the treatment and care they receive anonymously.

“We try to seek feedback in a number of ways to capture as many of our patient groups as possible.

“We promote the need for feedback monthly via our social media pages, send questionnaires to patients after their appointments and conduct annual surveys in house with the help of our patient participation group.”

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