A second taxi firm has joined the call for passengers to report any problems they encounter while catching a cab in Stamford.
Last week the Mercury published a plea from Starline Taxis for passengers to contact South Kesteven District Council if they had trouble with a cab firm.
The story followed a post on the Mercury’s Facebook page that attracted more than 170 comments.
And on Friday the manager of Ace Cabs, Charlotte Smith, added her voice to the call.
She said: “The problem is people don’t tell you. And people often can’t identify the companies.
“They should be ringing the company first of all. If not, then go to the council.”
Last week readers complained about several problems they had encountered with taxi drivers in Stamford, usually on Friday or Saturday evenings.
Some said drivers had refused to take fares within Stamford, preferring instead to take longer journeys for higher fees.
And others complained that drivers did not take the shortest route and would then throw passengers out when they did not have enough money for the longer journey.
Charlotte, who used to work for Starline and has worked for Ace Cabs for three years, said she was aware of the problems people were facing.
She added: “Customers have brought the issue to us before.
“We have gradually phased out drivers we have had problems with. If we are told then we can do something about it.
“We have had drivers pulled up on the slightest little thing. Complaints are something we take seriously.”
Charlotte said the best way to avoid problems with fares is to agree a price with the driver or the booking office before the journey begins.
She also urged passengers to take note of the number on the taxi identification plate on the back of the car and report it to the district council if any problems occur.
On Monday South Kesteven District Council said no complaints about taxis in Stamford had been received over the weekend.
Call 01476 406190 or e-mail email@example.com to report any issues.