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Which? reveals the best and worst shops on the high street

Which are the best and worst shops on the British High Street? ENGEMN00120130419183308
Which are the best and worst shops on the British High Street? ENGEMN00120130419183308

A new poll has revealed the best and worst shops in the UK based on a range of criteria.

The Which? report​ asked nearly 9,500 consumers to rate their favourite shops on price, store environment, customer service and the range and quality of products.

The highest-performing retailer is on a winning streak – it also came top last year – but the lowest performing shop of 2014 doesn’t seem to have learnt its lesson.

It has retained its place at the bottom of the list.

Which? editor Richard Headland, said: “With independent stores on the up in our annual survey, it shows a big name isn’t everything as consumers look for quality in both products and service.

“If retailers can get their products right, along with excellent customer service and a great shopping environment, customers will keep coming back through their doors.”

Here are the highest and lowest rated in the survey:

Top 10 stores

1. Lush

2. John Lewis

3. Independent DIY and decorating shops

4. = Richer Sounds

= Screwfix

6. = Apple

= Home Bargains

8. Independents – Furnishings & Homeware

9. = Fenwick

= Go Outdoors

= Independents – Electricals

= Waterstones

= White Stuff

Bottom 10 stores

90. = Poundstretcher

= Tesco

92. = Homebase

= JD Sports

94. = Sports Direct

= Vodafone

96. = BHS

96. = H&M

98 Topshop/Topman

99. WHSmith

100. EE


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